Where is my order?

Every Mavaroz building is sent tracked by pallet courier, with kerbside delivery. Enter your order number and the e-mail address you used at checkout to see the status of your order, or follow your delivery with the tracking number from your dispatch e-mail.

Check your order status

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Track your delivery

Your dispatch confirmation e-mail contains your tracking number and a direct link to the pallet courier's tracking page, where you can see when your delivery is booked and, on the day, when it is on its way.

If the courier link does not open, you can try the tracking number on 17TRACK universal parcel tracking, or contact us and we will check the delivery status with the courier for you.

Where to find your tracking number

  • In your dispatch confirmation e-mail, sent when your building is handed to the courier.
  • In My Account > Orders if you created an account.

Delivery times

Order cut-off time: 2:00 PM (UK time). Orders placed by then, Monday to Friday, start processing the same day. Processing takes 1 - 2 days (Monday to Friday) and delivery 2 - 4 days (Monday to Friday) - in total 3 - 6 days (Monday to Friday). The courier contacts you to confirm the delivery day. Delivery is always free and kerbside; a signature may be needed. See our Shipping Policy.

Has your tracking not updated for several days? Contact us with your order number and we will check with the courier.

Contact us

Store name: Mavaroz

UK address: 6 Pintail Close, Leyland, PR26 7RY, United Kingdom

E-mail: contact@mavaroz.shop (preferred)

Phone: +447916759396

Customer service hours (UK time):
Monday to Friday: 9:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

We aim to answer every enquiry within 24 hours.