Shipping Policy

Last updated: 23 October 2026

1. Key Information

• Order cut-off time: 2:00 PM (UK time)
• Processing time: 1 - 2 days (Monday to Friday)
• Delivery time: 2 - 4 days (Monday to Friday)
• Total delivery time: 3 - 6 days (Monday to Friday) from your order
• Shipping cost: free on every order, no minimum order value
• Delivery area: United Kingdom only
• Carrier: tracked pallet courier, kerbside delivery - always with a tracking number; a signature may be needed

2. Where we deliver

Mavaroz delivers to addresses in the United Kingdom only - England, Scotland, Wales and Northern Ireland - at no extra cost. We do not currently ship outside the UK, so the checkout accepts UK delivery addresses only. We cannot deliver to BFPO addresses or PO boxes.

3. Processing and delivery times

You receive an order confirmation by e-mail as soon as you place your order. Orders placed by 2:00 PM (UK time), Monday to Friday, start processing the same day; orders placed after the cut-off time, at weekends or on UK bank holidays are processed the next day (Monday to Friday). Processing and handover to the pallet courier take 1 - 2 days (Monday to Friday).

When your building has been handed to the courier, we send you a dispatch confirmation with your tracking number and a link to the courier's tracking page. The courier then contacts you by text, e-mail or phone to confirm the delivery day. Delivery usually takes 2 - 4 days (Monday to Friday), so the total delivery time from your order is 3 - 6 days (Monday to Friday).

4. Kerbside delivery

Our buildings are delivered flat-packed on a pallet by a tracked pallet courier, with kerbside delivery: the driver unloads the packs at the kerbside or the end of your driveway, wherever the vehicle can safely reach. Carrying the packs into your garden is not included, so please have a second person ready to help you move them. A signature may be needed on delivery.

• The delivery vehicle is a large lorry, usually with a tail lift. If your road has a weight or width restriction, or there is no safe place to stop, please tell us before dispatch so we can let the courier know.
• The longest pack is about as long as the building itself (up to approx. 3.6 m for our largest workshops), and the heaviest packs need two adults to carry.
• Please check the number of packs against your delivery note and look for visible damage before you sign. If anything is missing or damaged, write it on the delivery note and tell us within 48 hours.

5. Shipping cost

Delivery is free on every order to a UK address - there is no minimum order value and no surcharge for large buildings or remote postcodes. Deliveries to the Scottish Highlands and islands, other UK islands and Northern Ireland can take longer than the times above; the courier confirms the delivery day with you before it travels. The price shown on the product page is the total price you pay; nothing is added at checkout.

6. Packaging

Every building is sent as flat-packed panels, strapped and wrapped on a pallet with corner protection. The fixings, felt and assembly instructions are packed with the panels. Please keep the original packaging until you are sure you want to keep the building, as returns under our 60-day policy must be in their original packaging.

7. Wrong address or failed delivery

Please check your delivery address and phone number carefully at checkout - the courier needs your phone number to arrange the delivery day. If you notice a mistake, e-mail us at contact@mavaroz.shop as soon as possible; we can change the address at any time before dispatch. If a delivery fails because nobody is available on the agreed day, the courier will contact you to rebook. If the building comes back to us, we will contact you and either send it again free of charge or give you a full refund, as you prefer.

8. Delays

At peak times or in extreme weather, deliveries can take longer. If your order has not arrived after the maximum total delivery time, please check the tracking and wait 2 more days (Monday to Friday). After that, contact us by e-mail at contact@mavaroz.shop or by phone on +447916759396 with your order number - we will investigate with the courier straight away.

9. Order tracking

Every delivery can be tracked. Use the link in your dispatch confirmation e-mail, our Track Your Order page, 17TRACK universal parcel tracking with your tracking number, or My Account > Orders.

10. Cancelling an order

You can cancel your order free of charge at any time before it is dispatched. E-mail us at contact@mavaroz.shop with your order number and the subject "Cancellation". Once the order has been dispatched, you can still return it under your statutory right to cancel or our 60-day returns policy.

11. Damaged, missing or wrong items

If a pack arrives damaged, a part is missing or you received the wrong building, please contact us within 48 hours with your order number and a few photos of the packs and the delivery note. We will send replacement parts, a replacement building or a full refund, and you pay nothing for it. Your statutory rights under the Consumer Rights Act 2015 are not affected.

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