Refund and Returns Policy

Last updated: 23 October 2026

1. Key Information

• Returns window: 60 days from the day you receive your order
• Statutory right to cancel: 14 days from delivery (Consumer Contracts Regulations 2013 - see section 2)
• Condition: unused and unassembled, in the original packaging (for our voluntary 60-day returns)
• Return delivery: by pallet courier - we arrange the collection; the cost is paid by you for change-of-mind returns and by us for faulty, damaged or wrong items
• Exchanges: accepted (for another building or another size)
• Restocking fee: none
• Refund method: to your original payment method (Visa, Mastercard, American Express, Apple Pay and Google Pay), with no fees
• Refund time: within 5 - 10 days of receiving your return, plus 3 - 5 days (Monday to Friday) for your bank to show the credit

2. Your right to cancel (Consumer Contracts Regulations 2013)

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you (or a third party you nominate, other than the carrier) acquire physical possession of the goods.

To exercise the right to cancel, you must inform us (Mavaroz, 6 Pintail Close, Leyland, PR26 7RY, United Kingdom, e-mail contact@mavaroz.shop, phone +447916759396) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient to send your communication before the cancellation period has expired.

Effects of cancellation: we will reimburse all payments received from you, including the costs of delivery, without undue delay and not later than 14 days after the day we are informed of your decision to cancel. We will make the reimbursement using the same means of payment as you used (Visa, Mastercard, American Express, Apple Pay and Google Pay) and you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. You must send back the goods without undue delay and in any event not later than 14 days from the day you communicate your cancellation. You bear the direct cost of returning the goods. Because our garden buildings are large and cannot normally be returned by post, they are returned by pallet courier: we arrange the collection for you and tell you the exact cost before we book it. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning - for example, assembling the building or fixing it to a base.

Your right to cancel is unconditional - it does not require our approval, the original packaging or attached labels.

Model cancellation form

3. Our 60-day returns policy

In addition to your statutory right to cancel, Mavaroz gives you 60 days from the day you receive your order to return a building for a full refund of the price or an exchange - no reason needed. For returns made after the 14-day cancellation period, the building should be unused, unassembled and complete (all panels, doors, windows, roof and floor boards, felt and fixings) and returned in its original packaging. These conditions apply only to our voluntary 60-day returns policy - your statutory rights are not affected.

4. How to return a building

1. E-mail us at contact@mavaroz.shop or use our contact form with your order number and the building you want to return. To cancel, a clear statement is enough; you do not need to give a reason.
2. Within 24 hours we reply with the collection options and, for change-of-mind returns, the cost of the pallet collection from your address, so you can decide before anything is booked. You can also arrange the return delivery yourself to the address we give you.
3. Keep the packs together at the kerbside or the end of your driveway on the agreed collection day, strapped as they arrived where possible.
4. When your return arrives and has been checked, we confirm by e-mail and send your refund.

5. Exchanges

Would you prefer a different building or size? Tell us which one you would like instead when you contact us. We deliver the new building free of charge as usual; any difference in price is refunded or charged to your original payment method. The return of the first building is handled as described above. There is no restocking fee.

6. Refunds

We refund the full price you paid to your original payment method (Visa, Mastercard, American Express, Apple Pay and Google Pay) within 5 - 10 days of receiving and checking your return. Depending on your bank or card issuer it can take a further 3 - 5 days (Monday to Friday) for the credit to show. We never charge a restocking fee.

7. Faulty, damaged or wrong items - Consumer Rights Act 2015

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty you have a 30-day short-term right to reject them for a full refund, and thereafter the right to a repair or replacement (and, if that is not possible or does not work, a price reduction or refund). Nothing in this policy affects these statutory rights. Faulty, damaged or incorrect items are always covered, whether or not they are in their original packaging or already assembled. Please send us your order number and photos of the fault; we usually send a replacement part first, and we pay all collection and delivery costs.

8. Complaints

If you are not happy with how your return was handled, please contact our customer service first - we aim to answer every enquiry within 24 hours. We do not currently subscribe to an Alternative Dispute Resolution (ADR) scheme. If we cannot resolve your complaint, you can get free advice from the Citizens Advice consumer helpline (0808 223 1133) or use the small claims track of the county court. Nothing in these terms restricts your statutory rights.

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